Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. Returns are not accepted.

When can items be exchanged:

• The product arrives damaged.
• There is an issue with the product received (ex: bad printing).
• An incorrect item is received (ex: wrong color, size, product, etc.).
• The wrong size was ordered.

Please inspect your order upon receiving it and contact us immediately at crossroadsdandelion@gmail.com if you want to initiate an exchange so that we can evaluate the issue and make it right. To process your exchange, kindly provide a clear, well-lit, zoomed-out photo (or multiple photos) that clearly shows the issue or defect. 

Note: Requests that do not meet these requirements will not be eligible for exchange.

When the buyer needs to ship back the items

The buyer needs to ship back the item only when the buyer orders the wrong size. The buyer is responsible for the return shipping cost. The item should not be damaged, should contain any original tags, and should be sent with its original packaging (even if the package was opened).

As part of our sustainability efforts, we are removing the tags from all new products, so don't be alarmed if you receive a new item with no tags on.

Under any other situation (damaged product, bad printing, wrong color, etc.) the customer does not need to send back the item. We will gladly send an exchange without additional costs or fees to the buyer.

Where to return your items

Please contact us at crossroadsdandelion@gmail.com for instructions on how to return your item. 

Items sent back to us WITHOUT first requesting an exchange will not be accepted. 

We will notify you once we’ve received your photos and let you know if the exchange was approved or not. 

You can always contact us for any exchange questions at crossroadsdandelion@gmail.com.